Deposits:
For both Online Booking and In-Hive Booking: We’ll need a 50% deposit for all services booked online and in-hive that are over 1.25 hours. This deposit is applied at time of check out and ceded if needing to cancel/reschedule within 24 hours of the reserved appointment.
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For Cancellations/Rescheduling:
Life happens, we get it! But if you need to cancel/reschedule the same day or with less than 24 hours’ notice, we’ll collect 50% of the total service. (Don’t worry, we do see grey in the world and some Life Happens moments will still be waived!)
Thanks a ton for your understanding and for being part of our amazing Hive! We’re always buzzing to provide you with top-notch service, and love!
Just a heads-up, gratuity is not included in your rates – but please know it’s never expected! Take a moment to treat yourself with some of our amazing home-care products to keep the good vibes going. And we absolutely love when you share your experience with others, whether through a referral (earn those points) or a review on Google. It really means the world to us!
Product Exchange Policy
When you purchase products from a licensed professional at Bumblebee, you can feel confident knowing we're here to help troubleshoot and ensure your skin's needs are met.
Limitations
- Bumblebee will offer a credit for any product returned within 30 days and will work with you to find the perfect product for your skin.
- The credit can only be applied toward a product exchange.
- The credit amount will be based on the value of the returned product.
Service Redo Policy
Your satisfaction means the world to us! If you’re not completely happy with a service you’ve received, we’re here to make it right. We’re happy to offer you the opportunity to return to our studio for a complimentary redo. We appreciate the courage it may take to share that. We also love hearing what you love about your service and time in with us! Feel free to reach out about either
Redo's are scheduled just like regular appointments, and we’re thrilled to help at no additional cost. To ensure we can accommodate you, please call to schedule the redo within a week of your original service. We will ask questions to begin troubleshooting so please do not think we are questioning YOU. We’ll also ask that the redo be with the same professional who provided the initial service.
If for any reason your original professional doesn’t have availability, or if you feel a different professional may better meet your needs, we’re happy to make an exception and schedule your redo with another team member. We may have that professional who originally performed the service shadow for training and growth opportunities.
We’re grateful for the opportunity to serve you and ensure you leave feeling your best!
